Returns We want you to be completely satisfied with any purchase. If not any item with the
exception of medicines and products specially obtained or manufactured can be returned to us
within 14 days of receipt for exchange or refund if unsoiled, unused, free of hair and sent adequately
packed and carriage paid.
Due to legal requirements medicines may not be returned except to correct an error in
despatch or in response to an "official recall". If an item is believed to be faulty it should be
returned for inspection and it may be necessary to forward it to the manufacturers for testing
before replacements or refunds can be authorised. This does not infringe statutory rights. We advise customers to use an insured method of shipping and to retain proof of despatch.
Please send items back with a copy of the invoice number and note regarding whether you would like to be refunded or exchange items.
Any further information please contact us via email at firstname.lastname@example.org or by phoning 01833 642107